Week 1

GROW Basics /

Concierge Training

Tuesday, 5/16 - Friday, 5/19

• Onboarding

• HR Policies

• GROW Vitals

• Mission Statement

• Dishwasher Training

• Host Training

• Server Training

• Line 2 Training

• Line 2 Procedures

• Prep Work Training

• Concierge

• ‘Welcome to Saugatuck’

• Industry Networking Admin

Homework

• Training tests to be given throughout week

• Social Media Reel of ‘Lakeshore Gem’

Field Trip- Onsite

• GROW - Menu Tasting

• Wine Tasting 101

Reading

• 5-10 minute presentation of any restaurant-related memoir

Week 2

FOH Basics / Hospitality

Tuesday, 5/23 - Friday 5/26

• Beverage Inventory Ordering Guide

• Food Inventory Guide

• Ordering Demo

• Weekly Sales Report Demo

Homework

• New Beverage or Food Product

Field Trip

The Southerner - Hospitality

Reading

Setting the Table by Danny Meyer

Week 3

Safety + Cleaning

Tuesday, 5/30 - Friday, 6/2

• Management ServSafe

• Standard Operating Procedures

• Pitch Product (HW)

Reading

• ‘Food Safety for Handlers’ Certificate

• ‘Responsible Serving of Alcohol’ Certificate

Homework

• Create SOPs

Field Trip

Uncommon Coffee Tour and Tasting

Week 4

FOH Management

Tuesday, 6/6 - Friday, 6/9

• Manager Basics/Role Play

• Schedule Demo

• SOP Presentations

Reading

• Lessons in Service with Charlie Trotter

Homework

• Write a ‘Pre-Shift’- give shift lead

• Create a Schedule for following week

Field Trip

Evergreen Lane Creamery - Cheese Tasting

Week 5

Back of House Basics

Tuesday, 6/13 - Friday, 6/16

• Plating

• Equipment Lingo/Designing a Line

• How to Calculate Food Cost

• Payroll Demo/Calculating Labor

Homework

• Create a Food Special

• ‘Imagine the Line’ Exercise

Reading

Kitchen Management by Tristan Jones

Field Trip

Borrowed Time - Lawn Game Mixer

Week 6

Menu as Marketing

Tuesday, 6/20 - Friday, 6/23

• Menu Design

• Menu Graphs: Beverage + Food

• Food/Bev Reports Demos

• Pitch Food Specials

• Compare Line Designs

Homework

• Menu Analysis

Field Trip

SBC - Brew Your Own Beer

Week 7

Marketing /

Event Planning

Tuesday, 6/27 - Friday, 6/30

• Types of marketing/Review Sites

• Writing Copy

• Event Basics

• Menu Analysis Review

Homework

• Create a Marketing Campaign

• Event Committees

Reading

Building a Story Brand by Donald Miller

Field Trip

• Fennville Tour- Lavender Farm, Fenn Valley, Virtue, Modales

• Mini Golf for Staff

Week 8

Finance + Accounting

Tuesday, 7/4 - Friday, 7/7

• Understanding a P&L Report

• Restaurant ‘Rule of Thumb’

• Quickbooks Demo

• Review Marketing Campaign

Homework

Perform a Profit & Loss Analysis on June

Field Trip

Farmhouse Deli @ Mount Baldhead / Oval Beach

Week 9

Staffing, HR, Recruitment

Tuesday, 7/11 - Friday, 7/14

• Recruitment Lesson

• P+L Presentations

• Party Planning Meeting

Reading

Talent Code by Daniel Coyle

Homework

Create a Recruitment Campaign

Field Trip

South Haven- R+D Neighboring Lake Towns

Week 10

Identity: Who are We?

Tuesday, 7/18 - Friday, 7/21

• Environment

• Collaboration

• Community

• Civic

• Pitch Recruitment Campaigns

Homework

Design a Community Campaign

Reading

We Fed an Island by Jose Andres

Field Trip

Group Volunteering

Week 11

Operational Efficiency

Tuesday, 7/25 - Friday, 7/28

• Six Sigma Basics

• 5 Whys

• Voice of Customer

• Pitch Community Campaigns

Homework

Process Improvement

Reading

4 Disciplines of Execution

Field Trip

Crane’s - U pick + Lunch

Week 12

Management +

Leadership Theory

Tuesday, 8/1 - Thursday, 8/4

• Types of Leadership v Management

• Process Improvement Exercise

• Scholarship Essay

• Party Planning Meeting

Homework

Reflections on Training Program

Apply to an ideal job

Reading

Restaurant Related Article

Field Trip

Proper Dinner

Week 13

Event Planning

Tuesday, 8/8 - Friday, 8/11

• Preparation for Staff Appreciation

• Review Job Applications

Field Trip

Staff Appreciation Event!